Frequently Asked Questions

Here you will find answers to the most frequently asked questions about our products, orders, and services. If you have a question that is not addressed here, please feel free to contact us.

Ordering and Shipping

1. How do I place an order?
To place an order, select your desired products and add them to your shopping cart. Then, proceed to checkout, fill in your details, and complete the payment. You will receive a confirmation email once your order is placed.

2. What are the shipping costs?
We offer free shipping for orders over a certain amount. Standard shipping fees apply to orders below that amount. The exact shipping costs will be displayed during checkout.

3. How long does it take to receive my order?
Orders are typically processed and shipped within 1-3 business days. Delivery times may vary based on your location. You will receive a tracking number once your order has been dispatched.

4. Can I change or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee it if the order has already been processed.

Payment

5. What payment methods do you accept?
We accept a variety of payment methods, including iDEAL, credit card, PayPal, and bank transfer. All payment options are processed securely.

6. Is my payment safe?
Yes, we utilize secure payment methods to ensure that your payment information is processed safely.

Products

7. What types of products do you offer?
Lightning Endurance offers a wide range of sports nutrition and snacks, including energy bars, gels, drink powders, recovery products, and more. All our products are selected based on quality and effectiveness.

8. How do I know which product is right for me?
We understand that choosing the right sports nutrition is important. You can find detailed product descriptions and recommendations on our website. If you still have questions, please contact our customer service for personalized advice.

9. Are your products suitable for vegetarians or vegans?
We have a selection of products that are suitable for vegetarians and vegans, clearly indicated in the product descriptions.

Returns and Exchanges

10. What is your return policy?
You can return unopened and undamaged products within 14 days of receipt. Please contact our customer service to register your return and receive further instructions.

11. How do I return a product?
Email us to register your return. You will receive further instructions. Don’t forget to keep a proof of shipment.

2. When will I get my refund?
Once we have received and inspected your return, your refund will be processed within 5-10 business days. You will receive a confirmation email once the refund is complete.

Other Questions

13.  How can I contact customer service?
You can reach our customer service via email or WhatsApp.
14.  Do you offer gift cards?
Yes, we offer gift cards that you can use for purchases on our website. Check our gift card page for more information.