Terugbetalingsbeleid

Return Policy

At Lightning Endurance, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to accommodate your needs.

Right to Cancel

If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days from the date you receive the last of your items. During this period, you can request a refund for most products purchased from us online.

How to Cancel Your Order

To cancel your order, please follow these steps:

1. Notify Us: Contact our customer service team no later than 14 days after receiving your last item. You can reach us via email or phone, and we will guide you through the cancellation process.
2. Return Your Items: After notifying us, you must return the items to us within 14 days. Ensure that the products are unused, unopened, and in their original packaging.

Return Process for International Customers

For all other international customers, we ask that you return unsuitable items within 14 days of receiving your parcel. The same conditions apply: items should be in their original, unused condition.

Return Address

Please return your items to the following address:

Lightning Endurance
Stirlingweg 12-C
5466AV Veghel, Netherlands

Refund Process

Once we receive the returned items, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.